Terms of Service

Terms of Service

Last updated: June 2026

Please read these Terms of Service carefully before placing an order or using the Purl website. By accessing our store or making a purchase, you agree to be bound by these terms.

Acceptance of Terms

By using this website or placing an order, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction) and that you agree to these Terms of Service. If you do not agree, please do not use the site or place an order.

Products, Pricing, and Availability

We reserve the right to modify product descriptions, pricing, and availability at any time without prior notice. Prices are listed in US dollars. While we do our best to display accurate product information, we are not responsible for typographical errors. If a pricing error occurs on your order, we will contact you before processing payment or fulfillment.

Product images are for illustrative purposes and may vary slightly from the actual item received.

Orders and Payment

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or product unavailability. You will not be charged for any order that is cancelled before fulfillment.

Payment is collected at the time of order. Accepted payment methods are displayed at checkout and handled securely by our payment processors.

Shipping and Fulfillment

Estimated delivery timelines are provided in good faith but are not guaranteed. We are not liable for delays caused by carriers, customs, or events outside our control. Please refer to our Shipping Policy for full details.

Returns and Refunds

Returns and refunds are governed by our Returns & Refund Policy, which is incorporated into these Terms by reference.

Intellectual Property

All content on this website, including but not limited to text, images, logos, and product descriptions, is the property of Purl or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this site without our express written permission.

Limitation of Liability

To the fullest extent permitted by law, Purl and its owners, operators, and suppliers are not liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website. Our total liability for any claim related to a purchase shall not exceed the amount you paid for the relevant order.

We do not warrant that this website will be error-free, uninterrupted, or free of viruses or other harmful components. Use of the site is at your own risk.

Disclaimer

Our products are intended for use with pet animals as described. They are not intended for human use. Always supervise initial use and follow the included setup instructions. Purl is not responsible for misuse of the product.

Governing Law

These Terms are governed by the laws of the jurisdiction in which Purl operates, without regard to conflict of law principles. Any disputes will be resolved through good-faith negotiation first. If that is not possible, disputes will be submitted to binding arbitration or a court of competent jurisdiction as applicable.

Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of the site after changes are posted constitutes your acceptance of the updated Terms.

Contact

For questions about these Terms, contact us at support@purl-pets.com.