Frequently Asked Questions

Shipping

How long does shipping take?
US: 5–9 business days. Canada / UK / EU / Australia: 8–14 business days. Tracking sent within 24 hours of order.

Do you ship internationally?
Yes, US, Canada, UK, EU, Australia. Cascada threads onto the standard shower arm fitting, so it installs in minutes with no tools and no adapters.

How much is shipping?
Free on every Cascada order. No minimum.

Returns + Guarantee

What's the return policy?
60-night money-back guarantee. Shower with Cascada for up to 60 nights. If you don't love what it's doing for your hair and skin, email us and we'll send a prepaid return label. Refund hits within 5 business days of arrival.

Is there a restocking fee?
No.

Do I need the original packaging to return?
Helpful but not required.

Product

How do I install Cascada?
Unscrew your old showerhead, thread Cascada onto the shower arm by hand, and shower. It takes about two minutes with no tools, and your first filter arrives pre-installed.

How often do I replace the filter?
Every 3 to 4 months for most households. Swapping it takes under a minute, and the bundles keep spare filters on hand.

Will it fit my shower?
Yes. Cascada uses the universal thread size that standard US and Canadian shower arms use, for both fixed arms and handheld hose setups.

Will it lower my water pressure?
No. The spray face is engineered for pressure, and most people say their water actually feels stronger than with their old showerhead.

Payment + Privacy

What payment methods do you accept?
Visa, Mastercard, AmEx, Discover, Shop Pay, Apple Pay, Google Pay, PayPal.

Is my payment secure?
Yes. All payments processed by Shopify Payments (PCI Level 1 compliant). We never see or store your card number.

Will you share my email?
No. We use it only to send your order updates and (if you opt in) occasional product updates. You can unsubscribe with one click.